Attention, we will not allow sending your password AND your username using the same communication channel. You must choose one channel per request: by text message, by mail or by phone.

Password forgotten or blocked ?

You know your username but you forgot or blocked your password.

If you have an itsme® account, you no longer need your login and password. Log in directly to Beobank Online via the ‘itsme®’ tab.

If you do not have an itsme® account, you can reset your password by SMS right away, if you registered your mobile phone number in your personal details. Otherwise you can choose to receive your new password by post.

Reset your password

Username forgotten?

You have forgotten your username.

You can recover it right away, if you mentioned your mobile phone number in your personal details. Otherwise you can choose to receive your username by post.


Recover your username

Have you provided your login details for Beobank Online or Beobank Mobile and fallen victim to phishing?

Do you think you are a victim of phishing?

Call your Beobank branch or Beobank Service Center on +32(0)2 622 20 00 from Monday to Friday from 8 a.m. to 8 p.m. and Saturday from 9 a.m. to 12.30 p.m.


Or click below to fill in the online form.

Block my Online Banking

Mobile confirmation

Would you like to confirm your online transaction via Mobile Confirmation?

Mobile Confirmation is a method of Strong Customer Authentication where the code sent by SMS is replaced by a direct notification on your mobile phone.


More info (NL)

Need phone assistance?

Need phone assistance?

If you blocked your Digipass, or none of the above solutions are satisfactory you may contact your Beobank Branch or the Beobank Service Center by phone from Monday to Friday from 8.00 am to 8.00 pm, and on Saturday from 9.00 am to 12.30 pm.


02 622 20 00